Can't sync with icloud

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Brock
Brock
Community Member
in iOS

I can't sync with iCloud
It asks if I want to merge and then it asks to unlock using my password.

Every time I try and do it. It keeps saying incorrect password even though it is correct. What is the problem

Comments

  • Stephen_C
    Stephen_C
    Community Member
    Options

    You really need to provide more information so that we can help. Please tell us:

    Stephen

  • Megan
    Megan
    1Password Alumni
    Options

    Hi @Brock,

    I'm sorry to hear that you're having trouble with 1Password. As Stephen mentions, your version numbers will help a lot here.

    It does sound to me a bit like 1Password is finding some old or different data inside iCloud. So, when you reply, it would be helpful to know which of your devices has a full and up-to-date copy of your data on it. We may need to reset sync to ensure that your new data is in iCloud.

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