I've restored my iPhone 6 iOS 9.1 from a back up and the 1Password app is freezing prior to login.

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cameron_copeland
cameron_copeland
Community Member
in iOS

I restored my iPhone from a backup however the 1Password app is now freezing with the lock icon on the screen prior to requesting login credentials. I cannot determine the 1Password version as I cannot login to the app however the application store says "Open" rather than "Update." Can I delete the app and reinstall without losing my passwords?

1Password Version: Unknown
Extension Version: Not Provided
OS Version: i0S 9.1
Sync Type: iCloud
Referrer: forum-search:freeze when opening app

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  • cameron_copeland
    cameron_copeland
    Community Member
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    Resolved. Deleted and reinstalled. Fortunately, I had synced the vault on iCloud so no passwords were lost.

  • Ben
    Ben
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    Thanks for the update, @cameron_copeland. Glad to hear you were able to find a solution. If there is anything else we can do, please don't hesitate to contact us.

    Ben

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