Emergency kit problem

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AGAlumB
AGAlumB
1Password Alumni
in Business and Teams
This discussion was created from comments split from: "Download Emergency Kit" button does not work in Safari 9.02.

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  • Vaulted
    Vaulted
    Community Member
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    I created a team, but had the iOS problem, and now I don't have the Emergency Kit or access key. What do I do to get into the team?

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @Vaulted: Can you tell us which 'iOS problem' you're referring to? Since the other thread was about Safari on OS X, I've split you off into a separate thread so we can focus on your issue. Thanks in advance! :)

  • Vaulted
    Vaulted
    Community Member
    edited January 2016
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    Sorry, I mixed up OS X with iOS - I set up the account and received the link to download the Emergency Kit, but when I clicked on it, I only went to the welcome screen, and the Emergency Kit didn't open or download. So... I have no Emergency Kit and no access key.

    As you noted - this was on iPhone. Thanks.

  • roustem
    roustem
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    @Vaulted Are you able to sign into your account?

    If not then we might have to start over. Please email the details to support@1password.com and we will do our best to help.

  • Vaulted
    Vaulted
    Community Member
    Options

    @roustem Thanks. I just sent an email.

  • Jacob
    Jacob
    Options

    @Vaulted Thanks for sending that over. :) We have just responded.

    ref: WUT-28682-525

This discussion has been closed.