Touch ID problem. No longer being prompted

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JonasTheSnowMan
JonasTheSnowMan
Community Member
in iOS

iPhone 6
iOS ver 9.2.1
1Password ver. 6.2.1
Sync via iCloud

This problem occurred after the most recent update to the 1Password app.

I start the app. Enter the Master Password. Close the app. Reopen the app and am prompted for the master password again with no Touch ID icon available nor a prompt for Touch ID. Using the 1Password extension in Safari also no longer prompts for Touch ID after entering the Master Password.

The Touch ID option is enabled in the 1Password app.
Restarting the device does not fix the issue.
Deleting and reinstalling the app does not fix the issue.

I've also noticed it takes a few seconds longer before the app prompts for the master password since updating to the most recent version of this app.

Help. This is a major breakage of functionality for me. The main reason I switched from my previous password manager.

1Password Version: 6.2.1
Extension Version: Not Provided
OS Version: 9.2.1
Sync Type: iCloud

Comments

  • Ben
    Ben
    Options

    Hi @JonasTheSnowMan

    Sorry to hear about the trouble. Please try this:

    • In 1Password under Settings > Security toggle Touch ID to OFF
    • In the Settings app under Touch ID & Passcode toggle iPhone Unlock to OFF
    • Restart your iPhone (instructions)
    • In the Settings app under Touch ID & Passcode toggle iPhone Unlock to ON
    • Restart your iPhone again
    • In 1Password under Settings > Security toggle Touch ID to ON

    Please let me know how it turns out.

    Ben

  • ratsmodewg
    ratsmodewg
    Community Member
    Options

    I was having the same problem and I have jus find it and , hurrah, it works.
    thanks
    Nick

  • Winnie
    Winnie
    1Password Alumni
    Options

    @ratsmodewg on behalf of @bwoodruff you are very welcome! :)

  • moniq
    moniq
    Community Member
    Options

    I'm having the same problem. But the fix above didn't work. Any other options?

  • Ben
    Ben
    Options

    Hi @moniq,

    To be clear, you've followed all of the instructions in this post?

    Touch ID problem. No longer being prompted - AgileBits Support Forum

    Please try following the instructions one more time and if you are still having trouble I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.