No option for iCloud during setup on new Mac
Hi, I purchased 1password6 for my iMac through the AgileBits store. I also want to use it on my MacBook. I downloaded it via AgileBits and applied my license using your link. When I load the software on my MacBook, I do not get a choice for icloud when I click that my data is located somewhere else. Also, the "preferences" choice is greyed out on the 1password6 drop down menu. Can you tell me what I am doing wrong? Thank you, Jim
1Password Version: 6.0.2
Extension Version: 4.5.3
OS Version: OS X 10.11.3
Sync Type: iCloud
Referrer: forum-search:why is "preferences" greyed out on the 1password 6 menu?
Comments
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Hey @jimryan1995! Sorry about that. Let's see what happens if you reset them and reboot your Mac.
- In 1Password, hold down
control
and selectQuit 1Password and 1Password mini
from the 1Password menu. - Open the Terminal application (in Utilities)
- Depending where you downloaded 1Password (AgileBits Store or Mac App Store) enter the following command and press
enter
AgileBits Store:
defaults delete com.agilebits.onepassword4
Mac App Store:defaults delete com.agilebits.onepassword-osx
Now reboot your Mac.
Let us know if that gets things displaying less... strange. :)
0 - In 1Password, hold down
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Hi and thank you for helping. I tried your directions twice (thinking I may have messed it up the first time) and got the same result each time. Preferences is still "greyed out".
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Hi @jimryan1995,
I'm sorry that didn't help! But the good news is that I think I know what's going on here. It's ok that Preferences is greyed out - that's normal because you haven't completed the setup of 1Password yet. The real problem is that you aren't seeing the iCloud option during the setup. That's actually a known issue - normally you should see iCloud listed there along with the other options. I apologize for the inconvenience! Our developers are working on correcting that, but in the meantime there's a simple workaround:
- Setup 1Password as a new user and choose the exact same master password you've been using on your other devices.
- Once you have a new, empty vault, go to the menu for 1Password 6 > Preferences.
- Select the Sync tab, then change the sync option from None to iCloud.
- Follow any additional steps to sync your 1Password data from iCloud to your new Mac.
Again, I'm sorry for the trouble & confusion! Hopefully this helps you get set up, but if you run into more trouble with that or have any questions, please don't hesitate to let us know. :)
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Thank you, Drew. It worked like a charm!! Jim
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On behalf of Drew, you're welcome. Glad things are sorted out. :)
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