No confirmation e-mail

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allybeni
allybeni
Community Member
in Business and Teams

Hi there. I have registered my email address on my team account, but I have not received my confirmation email. Its not in spam, either. I have sent test emails to this account and I am receiving them. Just not from 1password!
Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • VitalyG
    VitalyG
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    Hi @allybeni .
    Please clarify that email address in Direct Message and we will be happy to check what has happened with confirmation delivery.

  • allybeni
    allybeni
    Community Member
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    @VitalyG I'm sorry - I am not sure how to DM you from here. Please send me one first so that I can reply.

  • VitalyG
    VitalyG
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    @allybeni I've sent you DM.

  • VitalyG
    VitalyG
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    Thank you. Give me some time to track it.

  • VitalyG
    VitalyG
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    Hi @allybeni ,
    We have done small research about your account activity. The invitation that has been sent to your e-mail is accepted. The account associated with your email is active. It looks like you have received at least invitation email from 1 Password. Also we have checked all email bounces for the last week, and there are no undelivered emails for your address.
    If you have any questions please feel free contact us again.

  • allybeni
    allybeni
    Community Member
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    Thank you, I found the email stuck on the server. All is sorted.

  • VitalyG
    VitalyG
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    That's great @allybeni !

This discussion has been closed.