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Getting error when I entry license key

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ajahn
ajahn
Community Member
edited May 2016 in 1Password 4 for Windows

I'm on a window 7 machine at work. I recently moved to another PC and wanted 1Password available to me. I downloaded the windows version and installed it. The initial window that comes up says "You're running 1Password in demo mode". I click on the Enter License Key... button and enter my key. Just to be sure I clicked on "I Lost My License" and got the email with all my keys (I use several versions on mac and iPhone). Tried entering the key and a dialog comes up "1Password has encountered a problem." There is an error report, I'm including the top part. The exception is interesting....

[Edited by MikeT to remove logs]

1Password Version: 4.6.0
Extension Version: Not Provided
OS Version: Windows 7
Sync Type: Not Provided
Referrer: forum-search:Getting error when I entry license key

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  • MikeT
    MikeT
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    Hi @ajahn,

    It's being caused by your company's network, they're intercepting the secured traffic between 1Password and our servers, which we halted right away and report the error instead.

    If you can't switch to a different network or take it home, we can work around this in a different way. Can you send us an email at support+windows@agilebits.com with your license key information.

    Thanks!

  • ajahn
    ajahn
    Community Member
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    Emailing now. Thanks

  • MikeT
    MikeT
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    Hi @ajahn,

    Thanks, we have the email and will reply as soon as possible.

This discussion has been closed.