How to reach AgileBits support via email
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To whom it may concern,
Last week I sent a long email to support@agilewebsolutions.com with multiple screenshots to clearly explain the issue I am having with 1PasswordAnywhere.
Usually Agile support is excellent and responds within a day or so. So far I have not received any response. So I am contacting you this way, and ask you to give me an email address where I can send the questions I have about my issue.
I am looking forward to a response.
Thank you.
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Hi @Zews,
We haven't used that email address in a long time, we've switched our names several years ago to AgileBits. However, it should still send you an auto-reply, did you get any reply from our BitBot responder?
Please update the address to support@agilebits.com for any support you need with 1Password.
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"We haven't used that email address in a long time"
That means that I have not had an issue with 1P for a long time, ... until now.
I sent my questions to support@agilebits.com. I am looking forward to your response.
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I did get an auto-reply, but no answers to my questions.
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I do not have a support ID number. I sent my question, including many screenshots, to support+kb@agilebits.com and support@agilebits.com on May 18.
I had first sent it to support@agilewebsolutions.com on May 13 not knowing that this email address was no longer used.
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One more thing, can you give me an example of a unique string in the emails you sent to us, so I can perform a database search to see if there's any email with that string.
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Nothing in my spam folder. Unlikely as Agile is on my allowed list. If it was I can n o longer check, because I clear my spam folder every other day, otherwise it gets too full too quickly (you know how it is)
Unique string: "I am suddenly having major issues with 1PasswordAnywhere. I have used it on multiple occasions with success, and suddenly it has stopped working.
As usual I logged into Dropbox where I have the html file stored for access to 1Password Anywhere. Here are some screenshots."
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Hi @Zews,
Thanks for the string, I found it and it was sent from your Gmail account, not the one in your forum's profile. In our email system, we've replied all of your emails within the day of getting your email, all from Heather, even the most recent one.
I'll send you a private message here with the email address it used.
ref: MAP-63777-187
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You are right. I don't know how that happened. I must have hit a wrong button. I never use my gmail account for anything. I registered that account when gmail first started many years ago, and never used it. I only ever use the email account that is in the agile forum profile.
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