Adding family account in W10 app when Dropbox-vault is already present

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HalfBekend
HalfBekend
Community Member
edited November 2016 in 1Password 4 for Windows

I have the W10 app installed and the Vault in Dropbox can be read without any problem.
However, if I click settings/Accounts & Vaults Sign in to 1Password Account and fill in the details, my account in the Family account will not open. Also there is no error message. Is something wrong or am I doing something wrong?

1Password Vs 6.1.304d


1Password Version:6.1.304d
_Extension Version:
Not Provided
_OS Version:Windows10, vs 1607 build 14393.447
_Sync Type:1Password family account

Comments

  • HalfBekend
    HalfBekend
    Community Member
    Options

    Solved: the sign-in address and email were mistaken. Strange that there is not error message though.

  • Hi @HalfBekend,

    Thanks for writing in. We do apologize about this and this has already been fixed in today's 6.1.308d update. It will automatically update your email address from the server without requiring you to sign in again and it will also do a better job of informing you when your account credentials are invalid.

This discussion has been closed.