Master Password NOT Wrong!

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eferrier
eferrier
Community Member
in iOS

I have used 1Password for a few years now on my iPhone. I decided to install it on my iPad. In the first section where it says "New to 1Password?" or "Already using 1Password?" I select iCloud as I have been syncing to iCloud from my iPhone. I get the message "We found your vault stored in iCloud" and "Enter Master Password". I enter my Master Password and it tells me it is wrong. Well, it is not wrong. Currently frustrated.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben
    Options

    Hi @eferrier,

    Thanks for taking the time to write in.

    It sounds like at some point your iPhone stopped syncing 1Password with iCloud. To remedy this:

    1. Make a backup of 1Password on your iPhone: https://support.1password.com/backups/
    2. Turn off iCloud syncing in 1Password on the iPhone, if it is still enabled: 1Password > Settings > Sync > Sync Service > Disable Sync
    3. Erase the 1Password data in iCloud (from the phone): 1Password > Settings > Advanced. Scroll down and tap Erase iCloud Data.
    4. Set up syncing fresh: https://support.1password.com/sync-options/

    Please let me know how it turns out.

    Ben

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