To protect your privacy: email us with billing or account questions instead of posting here.

My 1password account in not syncing between my work PC and my home Mac/iPhone app

Options
omriariav
omriariav
Community Member
in Memberships

I have 1password installed in my home Mac, iPhone and my work PC. I activated the subscription plan. However, when adding a new login to the work PC, its not syncing either with my Mac or in my iPhone (iPhone and Mac are syncing OK between them)

What am I missing here?

1Password Version: 6.3.359
Extension Version: 6.3.359d
OS Version: Windows 10
Sync Type: my.1password.com
Referrer: forum-search:not syncing

Comments

  • Roman
    Roman
    1Password Alumni
    Options

    Hi @omriariav - Thanks for getting in touch. It's hard to say without further information. I'd like to ask you to create a Diagnostics Report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • omriariav
    omriariav
    Community Member
    Options

    Thanks.
    [#TLI-78651-115]

    It seems that the problem is between my Mac and my PC (iPhone is syncing ok)

  • Roman
    Roman
    1Password Alumni
    Options

    @omriariav - Thanks! I located your email and I'm looking through the Diagnostic Report right now. I'll get back via email as soon as I found something. :)

    ref: GTG-89886-334

This discussion has been closed.