Read first: Previous version support information

stops working in windows 10 RS2 [caused by Riva Tuner]

Options
lsj8021
lsj8021
Community Member
edited April 2017 in 1Password 4 for Windows

it's windows 10 15063.138 buid, so called RS2

after I updated to RS2, 1password stops working

so I roll back my windows to RS1, and it started working.

do you have any plan for update for solving this problem?

1Password Version: 6.5.401
Extension Version: 4.6.4.90
OS Version: windows 10
Sync Type: subscription

Comments

  • Greg
    Greg
    1Password Alumni
    edited April 2017
    Options

    Hi there @lsj8021,

    Thank you for reporting this!

    First of all, could you please specify what do you mean by stops working? Does it launch? Does it crash? I am asking this because we had some reports about crashes on Windows 10 Creators Update that were caused by Riva Tuner and I wonder if your issue is related.

    Please let us know. We will be looking forward to your reply!

    Cheers,
    Greg

  • lsj8021
    lsj8021
    Community Member
    Options

    I deleted riva tuner and updated to RS2, It works fine! thank you for your help!

  • Greg
    Greg
    1Password Alumni
    Options

    @lsj8021: Thank you for keeping us posted! I am glad to hear it worked for you. :) We will look into this issue, so thanks again for reporting it.

    If there is anything else we can help you with, we are always here for you.

    Cheers,
    Greg

This discussion has been closed.