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Request Account Reset - how long for a response?

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mhknelly
mhknelly
Community Member
edited July 2017 in Memberships

I have to have my account reset as I forgot the password. I have exhausted the recommendations from agile bits website I have sent two emails to support in the last two hours and get nothing but a robo-response.

Here is the ticket number for the first request: #INW-63284-516

This is my second bad experience with agilebits support. If this is not resolved in the next couple of hours, I will request a full refund and switch to Dashlane.

To save an extra exchange... the email that I use on the forum is different from the one on my 1Password account. The ticket has that one.

Thank you.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • mhknelly
    mhknelly
    Community Member
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    First response from agile bits after six hours was nonsense saying that they see that I had successfully logged in. Still awaiting a solution

  • Meek
    Meek
    edited July 2017
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    Hey @mhknelly, I'm sorry about the trouble here! I'll follow up over email to help get everything sorted out.

    ref: INW-63284-516

This discussion has been closed.