Logins on iOS not synced to my Mac
This happens to me frequently. I sign into a new website on my iOS and use 1Password (on my iPhone) to create a password. My 1Password licence is through my job, where we use it to handle client account logins.
When I next log onto the site via my Mac, 1Password (on my Mac) does not recognize this login. I can obviously open my iPhone and find the login there.
This seems to happen at random, but more often than I find comfortable.
1Password on my iPhone shows the site:
But it's missing on my Mac, about 12 hours later:
What can I do to prevent this from happening?
1Password Version: 6.8.1
Extension Version: 4.6.11.91
OS Version: MacOS Sierra 10.12.6
Sync Type: 1password
Comments
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Hi @tormodg -- sorry to hear you're having this trouble just now. It sounds as if the data on your Mac is not syncing with the data on your iOS device. To get a better idea of what might be going on, I'd like to ask you to create some diagnostics reports, one from each of your devices.
—Mac—
https://support.1password.com/diagnostics/?mac—iOS—
https://support.1password.com/diagnostics/?iosPlease add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:
[#DZG-49244-669]
This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.
Note: for anyone else reading, please note: this ID is for @tormodg only. If you’re experiencing the same issue and need help, please ask us for your own ID.
ref: DZG-49244-669
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