It will not load my passwords. I'm using Sierra and google

How do I get my passwords to load? I have downloaded the extension for chrome and have reloaded the password app


1Password Version: 6
Extension Version: google chrome
OS Version: 10.12.6
Sync Type: icloud
Referrer: forum-search:It will not load my passwords. I'm using Sierra and google

Comments

  • Hello @McCutchen,

    When you say load I assume you mean fill into the login page in the browser. To see what we might be looking at I'd like to start with a couple of questions.

    1. Can you launch the 1Password application and unlock your vault?
    2. If the answer to 1. is yes, do you see all of your items when you do so?
    3. Do you see a 1Password icon in the Chrome toolbar?
    4. Does a 1Password mini menu appear when you click on the button?

    This will give us a good idea of what we might be looking at and we can proceed from there.

    1. yes 2. yes 3.yes 4.no thanks
  • Hi @McCutchen,

    Try the following for me please.

    1. In 1Password use the menu option Help > Troubleshooting > Restart 1Password mini.
    2. If the extension still isn't working restart Chrome.
    3. If the extension still isn't working create a diagnostic report and send it in to us. This link will guide you through the steps and has sections for the various supported versions of 1Password.

    How to send a 1Password diagnostics report

    Please do not post your Diagnostics Report in the forums

    The email address you will want to use is [email protected].

    Once you've sent the report you should received an automated response from us with a ticket ID. Please post the ID here as this will help us locate the email and we can investigate why the extension isn't working for you.

This discussion has been closed.