Suddenly cannot login in to my account on Mac with Chrome
I can still use the Firefox extension but the Chrome extension says I have to login, but it says my login credentials are wrong--even though I know they are correct.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hey @pickykim! Sorry about that. Let's make sure 1Password for Mac is up to date:
How to keep 1Password up to date
If it is, let's also check that the 1Password extension in Chrome is up to date:
How to keep the 1Password extension up to date
And lastly, there are a few steps you may need to take for 1Password to work properly in Chrome with the latest version of the extension:
If you see “1Password can’t save or fill” when you open your browser
Hope this helps! :)
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Having same issue. I'm using 4.6.12.1 in chrome on a Mac and it stopped working. It just brings me to the 1Password website now.
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Hi @annajaneg -- you are using the current version of 1Password's extension, though you didn't say what version of 1Password for Mac you're using. However, would you please try quitting and restarting Chrome? If that doesn't appear to work for you, can you let me know the specific URL of ours you're being redirected to, along with any other error messages you may be seeing? Thanks.
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I've restarted and it hasn't worked. I've been using the mini version. I have 6.8.2 downloaded. When I open the extension, the only thing that is clickable (other than "Remove From Chrome," "Hide in Chrome" or "Manage extensions") is where it says "1Password: Password Manager and Secure Wallet" which then brings me to https://1password.com/
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@annajaneg: Do you have the same problem with the stable extension? I wonder if there's a bug in the beta. Also, which version of Chrome are you using?
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I don't know what "stable" extension is. Is that the one that appears in task bar? That one is working although it doesnt auto-detect the page. I have to go in and search for the login I want each time.
The Chrome version is 61.0.3163.1000 -
@annajaneg: Sorry! That was pretty obtuse of me...
I meant that 4.6.12.1 is the current beta version of the 1Password extension. If you remove it and install the non-beta ("stable" version) from here (no "bug" icon), do you have the same problem?
1Password browser extensions
Please restart your Mac, try that, and let me know!
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