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Account frozen after trial subscription - prefer return to free

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thoskin
thoskin
Community Member
in Memberships

I have used 1Password free with paid in-app upgrades for years. I did a trial subscription - I do not want the subscription. My account is frozen.

I want what I had before the trial subscription. Access on my iOS devices.
I removed the Mac app and browser extension.

I got the trial sub from your website. Not Apple.

Thank you

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Lars
    Lars
    1Password Alumni
    Options

    Hi @thoskin - we're sorry to hear you want to discontinue your subscription, but no further action on your part is required. Your account simply enters Frozen status, meaning you cannot add, edit or delete items without subscribing, but you can still access your data, and even export it for use with a standalone vault if you prefer. But you don't need to do anything in particular as far as we're concerned. If you prefer to delete your account, you can sign in using a web browser, click the Settings tab in the right sidebar, then click "Delete my Account" at the bottom of that page.

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