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How do I recover lost "Secret Key"?

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bwbarnes
bwbarnes
Community Member
in 1Password 4 for Windows

Lost my "Secret Key" and can not log on to new system with 1password. How do I recover this key?

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Referrer: forum-search:Lost my Security key and can not log on to new system with 1password. How do I recover?

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  • MikeT
    MikeT
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    Hi @bwbarnes,

    Thanks for writing in.

    You should be able to find it in your emergency kit file that was offered when you first set up your 1Password account. This support article will explain how you can find your secret key: https://support.1password.com/secret-key/

    Note that we do not know your secret key and it cannot be recovered, it is a secret only you'd know. You cannot regain access to your 1Password account without knowing this secret key and your master password.

  • bwbarnes
    bwbarnes
    Community Member
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    Thanks Mike, I have lost all of the information refer. 1Password except e-mail and password. I can not sign on to the web or app. without key.

  • MikeT
    MikeT
    Options

    Hi @bwbarnes,

    I'm sorry to hear that. If you can't find your emergency kit printout and/or no longer have access to the original 1Password app or web browser you signed in with, there isn't anything else that can be done, you'd have to start over as mentioned in the support article. Use the contact us link on the bottom of the starting over guide if you need help.

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