this morning I tried to access the 1 password by 1 touch method, but it doe snot give me that option

Hi Ben, thank you. I found my master password tonight and it unlocked my mobile app. However the same password won't unlock the 1password app on my pc. also the master password on my mobile device won't allow me to log into my individual online account. So my master PW works for my IOS app but not on the MAC air book and not on the online account. Any idea why that would happen?

@barrycl2002: It sounds like you've chosen three different Master Passwords: one for the vault you're using on your iOS device, one for the vault you're using on your Mac, and another for your 1Password.com account. That isn't something we can change for you, but if you'll let us know more about your setup we can point you in the right direction. For example, if you sign into your account on 1Password.com in your web browser, do you have all of you data there already?

https://start.1password.com/vaults/all

I would like to find a solution to this problem so I can use the features of the online account and I use the app on my mac book thank you

Have you setup the app with your 1Password.com account?

HI, I am not able to signing the online account or 1password app on my mac airbook. I don't know if I have 3 separate passwords or not or if ,maybe I only have 2 passwords ? one for the app and one for both the online account & macbook app. I am not sure.

@barrycl2002: Have you tried the various passwords you've used as your Master Password at different times? There's no risk to doing so. Worst case scenario, you enter the wrong one and it doesn't work; you'll just have to try again.

What I am wondering now is if I can just deactivate the online account for [removed by AgileBits for privacy on our public forum] and also blow away the desktop app. (Question: If I do that will it mess up the IOS app which I can access?) , if I can delete the mac airlock app and the deactivate the online app (so I am not paying monthly fee twice), then perhaps I can then take out a new online account and synch it with my IOS app, then download a new 1 password app on my macbook air and sync it with the online account. Is this feasible? or if I delete the current macbook air app and deactivate the current online account, will that have some kind of negative result in terms of possibly removing my access to the IOS app (which I currently DO have access to the IOS app) and/or deleting the data in my IOS app?

Where do you have your 1Password data stored currently? I'd hate for you to lose it.

@barrycl2002: Can you tell me the OS and 1Password versions you're using on "the mobile device"? If you're able to access your 1Password data there you should be able to sync it to the others. Please let me know the versions you're using on them as well so I can give you the correct instructions. Thanks in advance!

@barrycl2002: If you go into 1Password Settings, you can scroll down to the bottom to find the version number.

@barrycl2002: That's good! Thank you! First and foremost, please backup your data from 1Password on your iPhone. It sounds like you may have a different setup there than everywhere else, so what I'd like you to do is generate a diagnostic report for your iPhone so we can see just how:

https://support.1password.com/diagnostics/

Please send it to support@agilebits.com and add the following Support ID (including the square brackets) to the subject of your diagnostics email before sending:

[#DDC-74262-892]

If you’re reading this and you are not barrycl2002, this Support ID is for barrycl2002 only. Please ask us for your own if you also need help.

This will link your diagnostics to our current discussion. Let me know once you've sent it. Once we see it we should be able to better assist you. Thanks in advance!

ref: DDC-74262-892