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Not able to Upgrade to Family

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blaxxz
blaxxz
Community Member
edited May 2018 in Memberships

Hey,

actually im not able to upgrade my Account.
I login to my Account manually.
I choose a name and click on the blue "Upgrade Account" Button.

The Button turns Grey and thats it, nothing happens.

I tried this on 2 Computers and different Browser. All the same.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

ref: MJP-86368-311

Comments

  • dmo199
    dmo199
    Community Member
    edited May 2018
    Options

    I have the same problem

    [Update]
    I checked developer tools, an Ajax request is sent to check the name is available but nothing is sent or submitted when I click the button, just the button turns grey

  • blaxxz
    blaxxz
    Community Member
    edited May 2018
    Options

    I solved it xD

    When i try this to Upgrade on the Big Family Button <--- See my first Post.

    On the right side there is an "Invite People" Button.
    Use this and the Upgrade works.

    I don't know. Is this a Bug on the Site?

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @blaxxz: I'm glad that worked for you! I'm trying to test this here, but I'm not sure where you were trying to do this originally if not using the "Invite People" link on the right. Can you tell me the specific location?

  • blaxxz
    blaxxz
    Community Member
    Options

    Under Billig there was this Upgrade Button:

    On the "Invite People" Button this one appears:

    And this one works then for me.

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @blaxxz: Ah, thank you! I was looking in entirely the wrong place. I was able to reproduce this here. We'll get it fixed! :)

    ref: b5-4356

  • blaxxz
    blaxxz
    Community Member
    Options

    Thanks ;)

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    Don't thank me! That was all you. You rock! :chuffed:

  • nkings10
    nkings10
    Community Member
    Options

    Thanks, yep the website is glitched. Also couldnt upgrade to family from the billing page, worked first try from the invitations button.

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    I'm sorry about that. I'm glad you were able to work around it while we get this fixed!

  • Art Levit
    Art Levit
    Community Member
    Options

    Not fixed yet. I used the workaround mentioned above, which did work. Then had problems logging into forum. I've wasted too much time.

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    We haven't had other reports of issues with logging into the forum, but if you'll share the details we can look into it.

    Regarding the topic of this discussion, I believe we've identified the cause. Hopefully we'll have a fix for this in a server update shortly.

  • ddudan
    ddudan
    Community Member
    edited May 2018
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    I'm having the same problem trying to upgrade from individual to family. I want to try the alternative of "Invite People" button but where is that button? I can't find it anywhere.

    Update: Ah, now I found it. To access the "Invite People" button you have to login via the web, it is not on the 1P app screen anywhere

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    Correct. It isn't possible to do account administration tasks in the apps; all of that is handled through the website. Sorry for the confusion there.

This discussion has been closed.