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Program Crashes on Load Windows 8

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AdamFeld
AdamFeld
Community Member
in 1Password 7 for Windows

Hi.

I the program Crashes when it tries to load.
I searched the forum and tried all the obvious solutions. My windows updates are up to date.

attached is the crash report and a screen shoot. Any solutions would be helpful

https://dropbox.com/s/aeez8rfcsk0j603/crash-report.txt?dl=0

1Password Version: 7
Extension Version: 2.581
OS Version: Windows 8
Sync Type: Wifi

Comments

  • Greg
    Greg
    1Password Alumni
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    Hi @AdamFeld,

    Am I right to understand that you see "1Password for Windows desktop has stopped working" error message? If so, please try to reproduce the crash and save a new log from Event Viewer on your Windows PC. It will help us understand why 1Password 7 crashes.

    Attach this log to an email message addressed to support+windows@agilebits.com and post your Support ID number here, once you receive an automated reply from our BitBot assistant. Thank you very much in advance!

    Cheers,
    Greg

  • AdamFeld
    AdamFeld
    Community Member
    edited December 2018
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    Hi @Greg

    Done.

    Support ID #TWH-14916-881

  • bundtkate
    bundtkate
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    Thanks for the report, @AdamFeld! I came across it in my e-mail rounds earlier today, so you should have a reply waiting in your inbox. :chuffed:

    ref: TWH-14916-881

  • AdamFeld
    AdamFeld
    Community Member
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    @bundtkate thanks. I actually already saw and replied to you. :)

  • Greg
    Greg
    1Password Alumni
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    Hi @AdamFeld,

    I can see your reply, so let's continue our conversation there. We will get back to you soon. Thanks! :+1:

    Cheers,
    Greg

This discussion has been closed.