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1Password stopped working after last update

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PatB184
PatB184
Community Member
in 1Password 7 for Windows

1Password working and the icon is grayed out in FireFox. When trying to launch 1Password from the Programs menu I and error message 1Password for Windows desktop has stopped working. I get the following error in the event log

Log Name: Application
Source: .NET Runtime
Date: 1/12/2019 8:36:56 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXXXXXX
Description:
Application: 1Password.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
at AgileBits.OnePassword.NativeMessagingHost.OpenAppStream()
at AgileBits.OnePassword.NativeMessagingHost+d__10.MoveNext()

Exception Info: System.AggregateException
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
at System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
at System.Threading.Tasks.Task.Wait()
at AgileBits.OnePassword.NativeMessagingHost.Run(System.String[])
at AgileBits.OnePassword.Program+<>c__DisplayClass4_0.

b__1()
at AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
at AgileBits.OnePassword.Program.Main(System.String[])

Event Xml:



1026
2
0
0x80000000000000

56197
Application
KlondikeII



Application: 1Password.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
at AgileBits.OnePassword.NativeMessagingHost.OpenAppStream()
at AgileBits.OnePassword.NativeMessagingHost+<ListenBrowserAsync>d__10.MoveNext()

Exception Info: System.AggregateException
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
at System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
at System.Threading.Tasks.Task.Wait()
at AgileBits.OnePassword.NativeMessagingHost.Run(System.String[])
at AgileBits.OnePassword.Program+<>c__DisplayClass4_0.<Main>b__1()
at AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
at AgileBits.OnePassword.Program.Main(System.String[])



1Password Version: 7.3.657
Extension Version: Not Provided
OS Version: Windows 7 x64
Sync Type: Not Provided

Comments

  • Greg
    Greg
    1Password Alumni
    Options

    Hi @PatB184,

    Thank you for including the additional info!

    Could you please provide more information about your system setup?

    • Do you have all of the Windows updates installed?
    • Do you use any kind of AV/anti-malware software on your computer?

    Thanks in advance!

    ++
    Greg

  • PatB184
    PatB184
    Community Member
    Options

    All the Windows updates were installed prior to the update of 1Password. I also have an antivirus software installed. 1Password started working again on Sunday, Jan 13, morning. From Friday until Sunday 1Password wasn't installed.

  • Greg
    Greg
    1Password Alumni
    Options

    Hi @PatB184,

    It does sound strange, but I am glad to hear that the issue has resolved itself. We are investigating some issues with 1Password at the moment, so your feedback is helpful.

    Please let me know if there is anything else I can help you with, we are always here for you. Thanks!

    Cheers,
    Greg

This discussion has been closed.