Stored credentials in vault not working for banking website - Heritage Bank Australia

Hi @andrewoz,

This page does pose a problem and so far I cannot see what might help. As you've already discovered, what you type into the field isn't what the page records. Instead each time you reload the page a new randomised mapping is created. So one time you visit the page typing a will populate the field with 1, another time y and so on. When 1Password fills it tries to mimic typing but there are limitations. The extension sets the field to the characters stored in the Login item and then we fire a number of events to try and coax any needed response from the page and these take the form of various keyboard events like keydown, keypress, keyup and other connected to a field's contents changing. Despite this the page doesn't react to our "filling" of the field. It means that when we fill your real password it isn't being mangled in the way we need it to for signing in to be successful.

This looks like one of the situations where the best you can hope for is the autotype feature you've already found.

I don't know if it will help streamline stuff at all but one way of approaching this would be to save a new Login item using our How to save a Login manually in your browser steps but save after only filling the username field. Locate the new item and add a password field to the custom field section, don't use the normal password field. You could then use this Login item either to fill the loaded page or open-and-fill. You would then click on the password field, switch to 1Password for Windows and use the autotype feature which works on custom fields equally as well as it does on the standard username or password field. It's at best a small improvement in a less than ideal situation but it might feel a bit smoother as a result.

Given all the events we already try to fire I'm not sure we'll be able to modify the extension to better cope with the page. I apologise that I don't have anything more promising for now.

I'm glad @littlebobbytables was at least able to streamline things somewhat, @andrewoz! I summon him for a reason – it's rare he doesn't have some little trick up his sleeve to make things better, even when he's not able to make things perfect. Banks are fussy creatures and, while I understand the decisions they make, it is kind of hard not to get a bit grumpy with them at times like these. Hopefully, they'll improve over time and start to embrace the simplicity we consumers look for in the products and services we use, but until that day comes I'm glad you've got something that at least makes our best effort at coping with the insanity. Thanks so much for being patient and working with us on this and I hope 1Password has otherwise been making things easier and not harder. :chuffed: