Empty vaults with strange names

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pvardanega
pvardanega
Community Member
edited February 2020 in Mac

Hi there,

Since few days, my vaults are empty and have strange names on my macbook pro (see attached screenshot). I don't have the issue with my smartphone or the main website.

I tried to delete and reinstall the app (with and without restarting the mac between the delete and install) but nothing changed. Are there any local files I can cleanup?

Thanks for your help

Best regards

1Password Version: 7.4.2 (70402004)
Extension Version: Not Provided
OS Version: OS X 10.15.3 (19D76)
Sync Type: Team account

Comments

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @pvardanega! Welcome to the forum!

    Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password? Do you still see the same thing after doing this?

  • pvardanega
    pvardanega
    Community Member
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    Hi @ag_ana,

    Unfortunately, I still have the same problem :(

    Regards

  • pvardanega
    pvardanega
    Community Member
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    Hi again,

    I installed the latest update (7.4.3) from today and it has fixed the issue :)

    Cheers

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @pvardanega, thank you for the update! I am very happy to hear things are working as expected now.

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

This discussion has been closed.