Read first: Previous version support information

Tray icon stops working (no action on either mouse click)

After some time using the program, the windows tray icon stops working - nothing happens on left or right mouse click.

I am still able to open the mini app via browser extension.

Killing the 1Password process fixes the issue.


  • MikeTMikeT Agile Samurai

    Team Member

    Hi @finwe,

    Thanks for writing in. That's odd, we haven't touch that area for years, this could be an existing issue bubbling up as we keep making changes to our process ecosystem.

    Can you email us your 1Password diagnostics report. Please use this guide to generate the 1Password diagnostic report and email it to us at [email protected]. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • finwefinwe
    Community Member

    Just sent.

  • MikeTMikeT Agile Samurai

    Team Member

    Thanks, we got the report and will reply to your email as soon as possible.

    ref: HRE-38744-477

  • finwefinwe
    Community Member

    I was under a suspicion that this happened again, but the app just crashed. I have geneated the diagnostics report just after starting it again, should I send it? Should I create a new discussion first?

  • ag_anaag_ana
    1Password Alumni


    Please feel free to send it to your existing email discussion.

This discussion has been closed.