7.4.3 Update Breaks Safari Extension

Options
Michael Shingledecker
Michael Shingledecker
Community Member
in Mac

I've seen other posts regarding the failure of the extension on Firefox and Chrome as well.

1Password Version: 7.4.3
Extension Version: Not Provided
OS Version: 10.15.4
Sync Type: Not Provided

Comments

  • ag_tommy
    ag_tommy
    Options

    @Michael Shingledecker

    Can you please try the following steps https://support.1password.com/cs/extension-already-installed/#what-you-should-do

  • Michael Shingledecker
    Michael Shingledecker
    Community Member
    Options

    Thank you, I restarted my Mac and it fixed the issue.

  • ag_tommy
    ag_tommy
    Options

    @Michael Shingledecker

    Your welcome, and thank you for letting us know things are back to normal. :)

  • Jace
    Jace
    Community Member
    Options

    I am having the same issue. I have closed browser and restarted multiple times.
    Sometimes the extension works, sometimes it doesn't.
    This started yesterday when I installed 7.4.3

  • Jace
    Jace
    Community Member
    edited April 2020
    Options

    I did install an app (about the same time I did the 1Password update) called Paste. It's a clipboard manager. Could that be causing a problem with 1Password extension?
    I disabled Paste and restarted. Right now the 1Password extension is working. I will let you know if it continues to work.

  • Ben
    Ben
    edited April 2020
    Options

    @Jace

    It would seem odd if that were the cause. i'd recommend re-enabling Paste and seeing if the problem resurfaces. If it does, then I suppose that is evidence that there is indeed a conflict, but I suspect that may be a red herring.

    @macfanpl

    Please try the instructions here: https://support.1password.com/cs/extension-already-installed/#what-you-should-do
    If that doesn't work I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/comment/553872/#Comment_553872
    • Your forum username: macfanpl

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

  • Jace
    Jace
    Community Member
    Options

    @Ben
    Just a followup.
    I still have had no issues with the extension since I removed Paste.
    I will reinstall Paste to test if it's conflicting with 1Password and let you know the results.

  • Ben
    Ben
    Options

    Thanks. :)

    Ben

  • Jace
    Jace
    Community Member
    Options

    @Ben

    I reinstalled Paste like you requested.
    No issues now, 1Password extension is working fine.
    I don't know what happened.

    Thanks for your help.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    On behalf of Ben, you are welcome @Jace! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

This discussion has been closed.