Password not working on Mac after upgrade

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Lilaclue
Lilaclue
Community Member
in Mac

Every time I upgrade 1Password on my Mac, my master password does not work. What do I do please? I upgraded to the latest version. I have my Emergency Kit with my Master Password but it doesn't work.

1Password Version: 7
Extension Version: 7.4.3
OS Version: 10.15.3
Sync Type: Not Provided
Referrer: forum-search:Everytime I upgrade 1Password on my Mac, my master password does not work. What do I do please?

Comments

  • ag_tommy
    ag_tommy
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    @Lilaclue

    Do you know if you have a Primary vault on this install? If you have one, please try any other Master Passwords you may have used. A membership Master Password had a minimum set of requirements that you needed to meet.

  • Lilaclue
    Lilaclue
    Community Member
    Options

    I have tried 4 different passwords that I have recorded on my Emergency Kits. I have no idea if I have a primary vault or not. Looks like I have two licenses and I can only get into the app on my iPhone but not that on my Mac. I use the one on my Mac more and would like to have them both the same.

  • ag_ana
    ag_ana
    1Password Alumni
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    @Lilaclue:

    Every time I upgrade 1Password on my Mac, my master password does not work.

    May I ask: how do you normally resolve the problem after every update?

  • Lilaclue
    Lilaclue
    Community Member
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    I haven't!!!! Luckily I remember most passwords that I need and I have been resetting my passwords whenever I have 'forgotten'. I have also used another program in the interim but want to use 1Password because most of my important passwords and security things are contained there.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @Lilaclue:

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

This discussion has been closed.