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Crash on creating new software license item

Just_me2Just_me2
Community Member
edited August 2020 in 1Password 7 for Windows

When I create a new "Software License"-item at my desktop, 1Password crashes.
When I create a new "Software License"-item at my laptop, everything is OK.

Once created on the laptop, I can edit the new item on my desktop again.

So only creating fails, like the template at my desktop is corrupt.

How do I correct the crash on my desktop?


1Password Version: 7.6.780
Extension Version: Not Provided
OS Version: Windows 10 v 2004
Sync Type: Local PC
Referrer: forum-search:1Password 7.6.780 crashes when creating new software license item

Comments

  • ag_anaag_ana
    1Password Alumni

    Hi @Just_me2! Welcome to the forum!

    Is the crash happening just with Software License items? Does the app crash even if you create a new Login, for example?

  • Just_me2Just_me2
    Community Member

    Going to answer you, I tried them all, and everything works fine, even the Software License.
    I swear it didn't an hour ago. You can find it in your logs, since I did send most crash logs.
    So for now: thank you for helping me to solve it.

  • ag_anaag_ana
    1Password Alumni

    @Just_me2:

    Thank you for the update! I am glad to hear that things are working again :)

    You can find it in your logs, since I did send most crash logs.

    Thanks! Did you receive a ticket number when you sent the reports by chance?

  • Just_me2Just_me2
    Community Member
    edited August 2020

    I'm sorry, I'm not aware of any ticket numbers. :-(

  • ag_anaag_ana
    1Password Alumni

    @Just_me2:

    No worries, we will try to locate them manually :+1:

This discussion has been closed.