MacOS App store says an upgrade is available download done but can not install it.

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arifczes
arifczes
Community Member

2018 MacBookPro, Catalina 10.15.7, 1Password v7.6 (70600006). App store shows available update, downloads it but will not install. Pop up says - Close this app to update, click continue to quit "1password 7' and complete the update. When I do that - another pop up says unable to close '1password 7'. The update for '1password 7' couldn't be completed. Try again late.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:MacOS App store says an upgrade is available - download is done but can not install it.

Comments

  • @arifczes

    Please try quitting all browsers and also quitting the 1Password helper.

    1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit 1Password completely.
    2. Completely quit any running browsers.
    3. Update from the Mac App Store.
  • arifczes
    arifczes
    Community Member
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    A HUGE thank you - it worked & the update downloaded and installed.

  • ag_ana
    ag_ana
    1Password Alumni
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    On behalf of ag_tommy, you are welcome @arifczes! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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