Master Password - MacBook Pro

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MauricioK
MauricioK
Community Member
in Mac

I just downloaded my 1Password7. It works with my iPhone (using FaceTime). It does not work with my MacBook Pro. I'm sure about my Master Password, but I have not been able to use it with my computer. Thanks for your support.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I can open 1Password7 on my phone but cannot open it using my MacBook Pro.

Comments

  • ag_tommy
    ag_tommy
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    @MauricioK

    I am not sure I follow you. Can you help me to better understand how to help you?

  • MauricioK
    MauricioK
    Community Member
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    Thank you for your reply. When I try to unlock the app in my MacBook Pro it does not recognize the master password. The app is working normally in my iPhone.

  • ag_tommy
    ag_tommy
    edited December 2020
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    @MauricioK

    I see you sent us an email. Let's continue there as we'll be able to grab a diagnostic report if needed. Someone should be with you as soon as possible.

    ref: FPX-88995-559

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