no activation of 1pw safari extension 14.0.1 and catalina possible

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TWeil
TWeil
Community Member
in Mac

the safari extension for 1pw7.7 can not be activated on an macbook pro 4,1 with Catalina 10.5.7 and safari 14.0.1. when clicking on the activation square field the safari message tasks about "apps/services preventing clicks and therefore no activation off the extension possible." (I just have the German text in front of me... ) Complete shout down of 1pw doesn't help either. What can I do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:no activation of safari extension 14.0.1 and catalina possible

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  • TWeil
    TWeil
    Community Member
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    safari message in english: "Safari detected an app or service that interfered with clicking. to protect your privacy and security, this extension was not turned on. After quitting the app or service, you can try to turn in this extension again". I tried but it didn't work...

  • ag_tommy
    ag_tommy
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    @TWeil

    Please see this help topic from Apple it should solve this for you. Safe mode is the portion that has helped everyone I have encountered.

  • TWeil
    TWeil
    Community Member
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    no success :-( I started in safe mode, safari extension could NOT be activated, same error message (Safari detected an app....). Then I tried to start 1pw. It crashed with the code signing error. Second start did not solve the problem. So now I am back at the beginning...It looks like installation issue with leads to the extension problem.

  • ag_ana
    ag_ana
    1Password Alumni
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    @TWeil:

    It crashed with the code signing error.

    Which code signing error are you referring to? Do you have a full error message?

  • TWeil
    TWeil
    Community Member
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    This is what the crash report says:

    Process: 1Password 7 [440]
    Path: /Applications/1Password 7.app/Contents/MacOS/1Password 7
    Identifier: com.agilebits.onepassword7
    Version: ???
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: 1Password 7 [440]
    User ID: 502

    Date/Time: 2020-12-05 10:43:48.307 +0100
    OS Version: Mac OS X 10.15.7 (19H2)
    Report Version: 12
    Anonymous UUID: 20095B8B-9A40-4B0E-A737-74C98DD61117

    Time Awake Since Boot: 240 seconds

    System Integrity Protection: disabled

    Crashed Thread: 0

    Exception Type: EXC_CRASH (Code Signature Invalid)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Reason: Namespace CODESIGNING, Code 0x1

    kernel messages:

    VM Regions Near 0 (cr2):
    -->
    __TEXT 0000000109cc1000-000000010a055000 [ 3664K] r-x/r-x SM=COW

    Thread 0 Crashed:
    0 0x000000010c1f4000 _dyld_start + 0

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffee5f3ec40
    r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x000000010c1f4000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

    Logical CPU: 0
    Error Code: 0x00000000
    Trap Number: 0

    Binary Images:
    0x109cc1000 - 0x10a054fff + (0) <8FF34805-F3EA-39B9-BAC2-A92C054DDFDA>
    0x10c1f3000 - 0x10c284f47 + (750.6) <1D318D60-C9B0-3511-BE9C-82AFD2EF930D>

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 126
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=4836K resident=0K(0%) swapped_out_or_unallocated=4836K(100%)
    Writable regions: Total=8420K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8420K(100%)

                                VIRTUAL   REGION

    REGION TYPE SIZE COUNT (non-coalesced)
    =========== ======= =======
    STACK GUARD 56.0M 1
    Stack 8192K 1
    __DATA 1240K 4
    __DATA_CONST 20K 1
    __LINKEDIT 592K 3
    __TEXT 4248K 2
    shared memory 8K 2
    =========== ======= =======
    TOTAL 70.0M 14

    Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2,4 GHz, 6 GB, SMC 1.27f3
    Graphics: kHW_NVidiaGeForce8600MItem, GeForce 8600M GT, spdisplays_pcie_device, 256 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0x7F98000000000000, 0x393930353239352D3035352E4130304C4600
    Memory Module: BANK 1/DIMM1, 4 GB, DDR2 SDRAM, 667 MHz, 0x2C00000000000000, 0x495443000000000000000000000000000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
    Bluetooth: Version 7.0.6f7, 3 services, 27 devices, 0 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: CT1000MX500SSD1, 1 TB
    Parallel ATA Device: MATSHITADVD-R UJ-867
    USB Device: USB Bus
    USB Device: USB Bus
    USB Device: USB Bus
    USB Device: USB Bus
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    USB Device: USB Bus
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB 2.0 Bus
    USB Device: USB 2.0 Bus
    USB Device: Built-in iSight
    Thunderbolt Bus:

  • ag_ana
    ag_ana
    1Password Alumni
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    @TWeil:

    Thank you! Can you try downloading a fresh copy of 1Password from our website, and reinstalling it?

  • TWeil
    TWeil
    Community Member
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    Did it, no success.
    The installation terminated with error, the 1password reported unexpected stop with crash report as before. the application is available in the application folder. When I start 1pw it it crashes, immediate restart let 1pw starts successfully . BUT safari extension problem still there.

    After restart of macOS starting 1pw leads to crash. it takes some time to get it restarted, then it crashes again, immediate restart let 1pw start ok.

    I think this is not the normal behaviour 1pw should have....

  • ag_tommy
    ag_tommy
    Options

    TWeil

    I'd like to ask you to create a diagnostics report. It sounds like more may be going on on your machine, and we need to take a look at it via a report.

    https://support.1password.com/diagnostics

    The diagnostic report doesn't include any private information like your logins, Master Password, or Secret Key:
    Please send that report to support@1Password.com Be sure to include the following information with your submission.

    Your user name here in the forum. TWeil
    A link to this topic. https://1password.community/discussion/117394/no-activation-of-1pw-safari-extension-14-0-1-and-catalina-possible#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.
      The report will be in zip format. Please send the entire file.

    You will receive an auto-reply from BitBot, our auto-responder. Please post the Ticket ID you receive back here.

  • TWeil
    TWeil
    Community Member
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    the report was sent, no auto-reply so far...

  • ag_tommy
    ag_tommy
    edited December 2020
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    @tweil

    I found it. :)

    ref: WYG-86941-622

  • TWeil
    TWeil
    Community Member
    edited December 2020
    Options

    I found a solution to manually enable Safari 14 extensions from a macrumors.com forum user:

    https://forums.macrumors.com/threads/manually-enable-safari-14-extensions.2261573/

  • ag_tommy
    ag_tommy
    edited December 2020
    Options

    @TWeil

    Thanks for the update. :chuffed:

This discussion has been closed.