My customer is experiencing an issue with his 1Password on iOS where he can't unlock it. He is 100% absolutely positive he is entering the correct main password but 1P says it's incorrect. He didn't have Dropbox or 1P sync enabled. We've tried force shutting the app and restarting the phone but none of that helped. What is the best course of action in such a case?
1Password Version: 7.7
Extension Version: Not Provided
OS Version: iOS 14.4
Sync Type: none