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Trying to downgrade from Families to Individual.

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Pro
Pro
Community Member
in Memberships

Hi,

I'm trying to downgrade my family membership to an Individual membership and have followed the guide.
Im keep getting an error when i click on switch to individual account.

Failed to switch to an individual account.
ServerError: 438
Session: 725CIVPD4RCP3MOPSW2ESERJX4
Time: 2022-01-30T14:24:26.785Z

Any ideas what im doing wrong please?

Thanks,
Pro

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • Pro
    Pro
    Community Member
    Options

    Managed to get it sorted.

    I had an old frozen account that was already an individual account with the same email address as my family account.
    I deleted my old account and was then able to switch my family account to individual.

  • Dave_1P
    Dave_1P
    Options

    Hello @Pro! 👋

    I'm happy to hear that you were able to figure things out. Please don't hesitate to write in again if you run into any other issues. :)

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