We are a business customer with a few users and we wired in 1Password's secrets automation flow into our test/deployment processes. We recently started noticing that we are receiving a "stale" version of the secure note from the vault we granted access to. Neither a new secure note (or any item) nor the changes to an existing note are being served.
I can see the new information/items in the UI, but the API doesn't return the expected values.
I sent an e-mail to 1Password support and immediately received a nice and friendly automated e-mail with a case number. Since then there's nothing from 1Password's side. I have replied to the e-mail and provided a couple of updates. There's no response or even an automated ack.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:Is 1Password's e-mail support completely broken?