Is this the official support mechanism?
Clicking "Feedback and Support" in the app takes me here. Is that right, this is how you get support? I'm just a bit surprised. For a paid product, support through a public forum seems a bit unprofessional.
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Hi @DavidGA
We provide support through a number of channels, this forum being one of them. Private email is also a popular one;
https://support.1password.com/contact/We would just ask that folks not contact us through multiple channels about the same issue. 🙂 I hope that helps!
Ben
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OK, is it a bug that there's no link to the "Contact" page in 1Password's Help menu? I would expect to see it there.
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As far as I'm aware, there is nothing in our design specs about including a link to the contact page in the help menu. I'm happy to share the thought with the team, though. 👍🏻
Ben
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Following what Ben said, these forums provide excellent support both from the Agilbits team and users.
The synergistic effect provides most answers.There is also this page for 1Password Support: https://support.1password.com
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Thanks for the assist @lysander
I started out as one of those helpful users and did so for 11 years before becoming an employee several years back.
Welcome to the community. We're glad to have you. As lysander mentioned you'll get lots of help from users and staff alike. If you wish one on one communication, then the email support option would be the ticket.
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