1Password for Mac Extension Opens a 1Password Page that never loads

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wavesound
wavesound
Community Member
in Mac

After fresh installs of 1Password for Safari, we're seeing the following tab open up after enabling it that never finishes loading:

This looks like a bug?

1Password Version: 8.7.0
Extension Version: 2.3.3
OS Version: macOS 12.4

Comments

  • Alvin.L_1P
    Alvin.L_1P
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    Hey @wavesound:

    I understand that the 1Password for Safari extension opens up a page but never finishes loading. If you close the tab, does the extension work?

    We'll need to take a closer look at how 1Password is currently set up. Can you send us a diagnostics report from your Mac?

    Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    Alvin

  • wavesound
    wavesound
    Community Member
    edited May 2022
    Options

    Just did a fresh install.

    For your reference, this is your support ID:

    [#TPU-75469-942]

  • Jack.P_1P
    Jack.P_1P
    Options

    Hey @wavesound:

    It looks like we've recently asked for some more troubleshooting information from you.

    Jack

    ref: TPU-75469-942

This discussion has been closed.