1Password for Mac Extension Opens a 1Password Page that never loads

wavesound

After fresh installs of 1Password for Safari, we're seeing the following tab open up after enabling it that never finishes loading:

This looks like a bug?

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1Password Version: 8.7.0
Extension Version: 2.3.3
OS Version: macOS 12.4

Alvin.L_1P

Hey @wavesound:

I understand that the 1Password for Safari extension opens up a page but never finishes loading. If you close the tab, does the extension work?

We'll need to take a closer look at how 1Password is currently set up. Can you send us a diagnostics report from your Mac?

• Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

• A link to this thread: https://1password.community/discussion/130137/1password-for-mac-extension-opens-a-1password-page-that-never-loads#latest
• Your forum username: wavesound

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Alvin

wavesound

Just did a fresh install.

For your reference, this is your support ID:

[#TPU-75469-942]

Jack.P_1P

Hey @wavesound:

It looks like we've recently asked for some more troubleshooting information from you.

Jack

ref: TPU-75469-942