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1Password won't let me update billing information

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BornFeetFirst
BornFeetFirst
Community Member
in Memberships

I've tried to add a new credit card, but it just says "processing" and doesn't add the card. My default card isn't valid any longer so I need to set up a new one. I'm on 1password.com, not in the app. I have looked at and followed all instructions online to no avail. How can I actually get a new credit card attached to my account so I can pay my bill?

1Password Version: 1Password7
Extension Version: 7.9.6
OS Version: Mac OS Sierra
Browser:_ Chrome
Referrer: forum-search:update billing

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  • ag_tommy
    ag_tommy
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    @BornFeetFirst

    To avoid sharing your account information here, can you send us an email to support@1password.com from your account's registered email address, so we can continue the conversation there?

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