katehaas

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katehaas
katehaas
Community Member
in Families

hi. we aren't able to login online to one family member's account. we can access the app and see the secret key

1Password Version: 7
Extension Version: 1Password 7 Version 7.9.6 (70906003)
OS Version: 13.0
Browser:_ safari
Referrer: forum-search:please help. we can't login online in one member's family account. we can login via the app

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  • GreyM1P
    GreyM1P
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    Hi there @katehaas

    We can't help you with account-related queries on the 1Password Support Community, so please send our team an email to support+forum@1password.com with a link to this thread. You'll receive a reply containing a conversation number (in the form [#ABC-12345-123]) – post that here and I'll make sure your email goes to the right place. :)

    — Grey

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