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Account frozen because iTunes billing is not reflecting

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tanmaynargas291
tanmaynargas291
Community Member
in Memberships

I have subscribed to the 1password membership via iTunes and it still shows my account as frozen. I stay in India and an alternative billing option to use a credit card is not functioning via the 1password billing site. I had raised a support ticket regarding this a few days ago and got no response, opened another one today and hoping to get the issue resolved.

1Password Version: Not Provided
Extension Version: Not Provided
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  • Dave_1P
    Dave_1P
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    Hello @tanmaynargas291! 👋

    I'm sorry that you're having trouble with your 1Password account's subscription. I've located your ticket and I see that my colleague replied to you with a question about two days ago, can you check your spam/junk folder to see if the email might have landed there? If you don't see our email then let me know and I'll have my colleagues send you another email. 🙂

    -Dave

    ref: SIH-67658-239

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