Why are the import export options in my Windows app greyed out?

Options
JKrstpk
JKrstpk
Community Member
in Windows

Using the desktop app in Windows. Never did get a totally successful LastPass import and wanted to try again.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:Import export options not available?

Comments

  • ag_mike_d
    ag_mike_d
    Options

    Hello @JKrstpk,

    Thanks for your message. It sounds like you are having troubles with the option to import from the menu (⋮) being greyed out. To confirm, this would be the case if you are not signed into the app.

    If you are signed into the app already, could you confirm you have a copy of your Emergency Kit and if signing out and back into the app helps with this behaviour? How to Sign out of 1Password

    Looking forward to your reply.

This discussion has been closed.