app crashing on ios 16.4.1

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merolle
merolle
Community Member
edited April 2023 in iOS

I update from ios 14.8.1 to 16.4.1 and the 1password app now crashes instead of opening. How do I recover the 1password files?

1Password Version: 7
Extension Version: Not Provided
OS Version: ios 16.4
Browser:_ Not Provided
Referrer: forum-search:app crashing on ios 16.4.1

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  • merolle
    merolle
    Community Member
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    I managed to install 1passwd 8 on the iphone. 1passwd 7 is still crashing. When I open 1passwd.com on the iphone it does not see my 1passwd 7 vault. How do I import it into 1passwd 8? When I first opened 1passwd 8 I clicked to import but it did not do so.

  • Alvin.L_1P
    Alvin.L_1P
    Options

    Hi @merolle 👋

    Since you've also emailed us, I'll close this thread to avoid duplicating our efforts. Someone from our team will be in contact with you as soon as possible.

    Thanks so much!

    Alvin

    ref: JZG-59473-239

This discussion has been closed.