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When I click on switch to An individual account with this email : This action is not permitted.

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SOLOMON45
SOLOMON45
Community Member
in Memberships

when I want to switch from a family plan to an individual plan, I go to settings and click on : To use 1Password by yourself, switch to an individual account. then I get the error message below pop up in the browser window

An individual account with this email address already exists.

This action is not permitted.

ServerError: 403 (account_already_exists)

what should I do to switch to an individual plan

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Referrer: forum-search:This action is not permitted.

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  • ag_tommy
    ag_tommy
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    @SOLOMON45

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. One of my email colleagues can assist you in determining where the trouble is.

    Correction, it looks as if you've already done this. Thank you.

    ref: DPU-46492-591

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