Getting an error when trying to switch from Team to Individual account

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proussy
proussy
Community Member
edited May 2023 in Business and Teams

When I try to switch from Team to individual account, I get the following message:

Failed to switch to an individual account.

An unexpected error occurred.

ServerError: 400

Session: VSUHY5Z6E5HZFDOKCQIR6L3ZGA

Time: 2023-05-05T05:25:20.888Z____

Any help greatly appreciated!
Cheers.
Patrick

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Browser:_ Chrome
Referrer: forum-search:can't switch from team to individual account

Comments

  • ScottS1P
    ScottS1P
    Options

    Hello @proussy,

    I'm sorry to hear you are getting an error when trying to change a 1Password subscription. In order to investigate and help you correct this, we may need to discuss information specific to any 1Password account you may have. Please send an email to support@1password.com with the information from your post so we are able to assist you privately.

    The support system will reply with a support ticket ID or ticket mask. Once you get that, please post it here so I can connect your ticket and forum post together.

    Thank you,

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