Billing date and contract

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Vanzito
Vanzito
Community Member
edited May 2023 in Business and Teams

Hello Dears,
Could you kindly address me a couple of doubts about billing and contract?

  1. The annual charge date for our 11 licenses is August, 30. If I add a new user today, when the value of this extra license will be charged?
  2. The person who hired 1password's service is no longer working for the company. Is it possible we find/check the agreement/contract he signed with you?
  3. Last but not least, how can we schedule a meeting with a specialist to address some technical doubts we have in order to build up a big project involving IDM and SIEM? (Preferably a specialist who is able to speak Portuguese).

Thank you very much.

Ivan

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Comments

  • Vanzito
    Vanzito
    Community Member
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    .

  • ag_max
    ag_max
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    Hi @Vanzito,

    To better assist you with the billing and contract questions, please send us an email to businesssupport@1password.com from your account's registered email address. We're not equipped to answer specific account and billing questions in this public setting, but our team via email will be happy to assist. We can then get you in contact with our Integrations specialists regarding the IDM and SIEM questions.

    After you have sent the email, feel free to post the ticket number you receive so we can locate your message and connect it with this forum discussion.

  • Vanzito
    Vanzito
    Community Member
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    Hello @ag_max,

    The ticket number is 134156.

    Thanks a lot!

  • ScottS1P
    ScottS1P
    Options

    Hello @Vanzito,

    Thanks for sharing the ticket number with us. I've sent you an email and sent your case to our SIEM specialists to assist you further.

    Thank you,

This discussion has been closed.