Gray screen -- can't log in

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profk
profk
Community Member
edited May 2023 in Windows

I'm running 1password app nightly build (as of 2023 05 20). When I launch the app or via edge browser extension, just see a gray rectangle with no option to login. Only by disconnecting the edge browser extension from the application can I log in and use 1password.

I tried rebooting, to no avail. I have also tried changing accent color as well as modifying the json file (old suggestions I found on the web). Both failed.

I believe this started yesterday.

1Password Version: current nightly
Extension Version: 2.10.0 20246, on STABLE channel
OS Version: Windows 11 most current
Browser:_ Edge
Referrer: forum-search:gray screen

Comments

  • ag_tommy
    ag_tommy
    Options

    @profk

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. One of my colleagues will be able to look into this in more detail.

    Include the following:

    Your user name here in the forum. profk
    A link to this topic. https://1password.community/discussion/140274/gray-screen-cant-log-in#latest

    This will help us connect the dots as they say.

    --

    Off-hand can you change your update channel to our beta and then replace the 1Password Application with the beta? Does that alleviate the trouble? https://downloads.1password.com/win/1PasswordSetup-latest.BETA.exe

    ref: dev/core/core#22016

  • Tesserax
    Tesserax
    Community Member
    edited May 2023
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    I seem to have the same issue as the OP. In my case with both the Edge & Brave browsers. My PC is running Windows 11 Pro, version 22H2. I already tried to install the 1Password beta, per your link, but it told me that I already have a newer version and stopped the install.

    Disabling the 1Password extensions, in either browser, did not resolve the issue.

  • Netpog
    Netpog
    Community Member
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    I've the same problem, as detailed, with screenshot, in this closely-related thread.

    @profk, I'll send an email, thanks, if reinstallation doesn't help. (Note: I'm already on beta channel.)

  • Netpog
    Netpog
    Community Member
    Options

    Fixed it! I had been on NIGHTLY channel. Uninstalling, then installing the BETA (via @profk's link, above), worked immediately.

  • Tesserax
    Tesserax
    Community Member
    Options

    Update: Following the uninstall of the nightly build, and then, installing the beta, resolved the problem in Windows 11 Pro.

  • profk
    profk
    Community Member
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    Success. Uninstalled. Reinstalled the "beta" download (link above). For safety, changed "Release channel" under advanced settings to "beta" instead of "nightly." Seems to be working now.

  • ScottS1P
    ScottS1P
    edited May 2023
    Options

    Hi everyone,

    Our team is currently investigating a problem that prevents the 1Password window from appearing in recent nightly versions of 1Password 8.10.7. The problem has been fixed in 8.10.7-29. To get 1Password working again, reinstall the beta version of 1Password:

    If you still have any issues opening 1Password after running the beta installer, please email support@1password.com so we can investigate any remaining issues with you.

    Thank you,

This discussion has been closed.