1Password did not transfer from i12 to i14. Can not log on without Secret Key and can not reset key

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cwpernat
cwpernat
Community Member
edited June 2023 in iOS

I have had 1Password for years. I purchased the app for 4.95. I am trying to sign into the app on my new phone. I do not have the secret key. I can not access the account without the secret key. I can not reset the secret key as I have no idea what email I would have used when I bought the app. I am at a loss on how to get this app that I use all the time on my new phone--without having to purchase a subscription.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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  • GreyM1P
    GreyM1P
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    Hi there @cwpernat

    You'll have a Secret Key only if you have a 1Password membership, paid monthly or annually. If so, you'll be able to find it on any of your other devices where you're signed in to 1Password: Find your Secret Key or Setup Code

    If you don't have a 1Password membership, or if you can't find your Secret Key, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    — Grey

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