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on one of my desktops 1password plugin doesn't recognize my master password.

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ronenl
ronenl
Community Member
in 1Password 4 for Windows

Hi,

My 1password Firefox plugin stopped accepting my master password. It claims it has been changed.
The master password works with the SW, or with my laptop plugin perfectly. It is one one of my desktops that it stopped working.
I'm using windos7 (64), latest Firefox (19.0), and CAN access my dropbox based database using the 1passowrd SW.

I tried revoming the plugin, restarting firefox, and then re-installing. It doesn't help.

Could you please advise ?
Thanks,
Ronen.

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  • khad
    khad
    1Password Alumni
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    Let's try completely removing and reinstalling the Firefox extension. Other browsers handle the removal of the SQLite file automatically when you remove the extension, but you will need to do this manually for Firefox:

    1. Open Firefox.
    2. Remove the 1Password extension.
    3. Enter about:support in the address bar and press Return.
    4. Click the "Show Folder" button.
    5. Quit Firefox.
    6. In the Explorer window that opened, go up one level in the file hierarchy.
    7. Move the OnePassword.sqlite to your desktop.

    ​Then reinstall the Firefox extension from 1Password for Windows' preferences on the Browsers tab.

    Once everything is working well, you can safely move the OnePassword.sqlite file on the desktop to the trash.

    Please let me know how it goes.

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