Desperately seeking help from 1Pass support since Friday - Ticket 147007

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SteveWalt
SteveWalt
Community Member
edited June 2023 in Business and Teams

Hey guys,

Please help with this today as I cannot access my 1Password, which in turn means I cannot access any logins for the tons of accounts we use to run our business. I have been trying to get help since Friday but I feel like I am just let hung out to dry.

Overview:

I cannot login to our team account using either of the two owner/admin accounts as I don't have the master passwords:

They were both just using biometrics to login and never saved the pw's in written form.

I can login to all the other accounts in the team account. However, those users do not have recovery permissions. Please help me. We have submitted a few tickets, I have reached out via social media, I tried to call your sales team. I am obviously desperate at this stage. Please help.

1Password Version: 1Password for Mac 8.10.7 (81007041)
Extension Version: 2.12.0
OS Version: MacOS 13.4 (22F66)
Browser:_ Chrome

Comments

  • ScottS1P
    ScottS1P
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    Hello @SteveWalt,

    I've shared your post with our support team and asked them to check on your ticket. Please be on the lookout for an email from us there. To avoid any confusion or duplicated efforts, I'll close out this community post.

    Thank you,

This discussion has been closed.