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Renewal via the appstore does not work in 1password desktop/iOS

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carlsen
carlsen
Community Member
in Memberships

Hi,

I have had a subscription to 1password via the AppStore for several years.

Have renewed the annual subscription after a three-week break via the AppStore.

But it doesn't work on 1password on my Mac or iPhone. I am told that my account is frozen.

What should I do?

1Password Version: 8.10.13
Extension Version: Not Provided
OS Version: macOS/iOS
Browser: Not Provided

Comments

  • GreyM1P
    GreyM1P
    Options

    Hi there @carlsen

    To protect your privacy, please email us at support@1password.com with billing or account questions instead of posting here. We don't have access to any of your account details on the 1Password Community.

    The team will be happy to help you with this by email. :)

    — Grey

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